Frequently Asked Questions
Everything you need to know about shopping with Deus Ex Machina Europe.
Where does Deus Ex Machina Europe ship to?
We ship to most countries within the European Union and several international destinations. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
What is your return policy?
You can return any unused and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Note that certain items like surfboards or custom builds may have specific return conditions.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local European payment methods like Klarna and iDEAL.
How do I find the right size for clothing?
Each product page features a detailed size guide. We recommend comparing these measurements against a garment you already own to ensure the best fit, as our cuts vary between heritage and modern styles.
Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our support team immediately. Once an order has reached the packing stage, we can no longer make changes.